Privacy Policy

Star Sofa OY

Effective date: 27.03.2025

At Star Sofa OY, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with us via our website, social media platforms, or other communication channels.

  1. Data Controller

Star Sofa OY
Business ID: 3144423-7
Address: Virtakuja 2 & Kivivuorenkuja 3, 01740 Vantaa, Finland
Email: info@starsofa.fi and starsofa.fi@gmail.com
Phone / WhatsApp: +358 46 612 3317
Website: https://www.starsofa.fi

  1. What Personal Data We Collect

We may collect the following categories of personal data when you interact with us:

  • Name and contact details (e.g., phone number, email, address)
  • Delivery address and purchase details
  • Communication history (emails, WhatsApp messages)
  • Payment and transaction data (processed via secure third parties)
  • Website usage data (cookies, IP address, browser info)
  1. How We Use Your Data

We process your personal data for the following purposes:

  • To fulfill and deliver your orders
  • To provide customer support and answer your inquiries
  • To send order updates and notifications
  • To manage returns, exchanges, and refunds
  • To improve our website and services
  • To comply with legal obligations

We process your data based on your consent, a contract, legal obligations, or legitimate interests.

  1. Sharing of Data

We only share your data when necessary and with trusted partners:

  • Payment service providers (e.g., Paytrail, PayPal)
  • Delivery companies (e.g., Posti, Matkahuolto, in-house delivery)
  • IT and web hosting service providers
  • Authorities, if required by law

Your data is never sold or shared for unauthorized marketing purposes.

  1. Data Storage and Retention

We store your personal data only as long as necessary:

  • Customer transaction records: up to 6 years (as required by Finnish bookkeeping laws)
  • Inquiries and messages: up to 12 months
  • Marketing consent: until withdrawn by you

We regularly review and delete unnecessary data.

  1. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent at any time
  • Object to or restrict processing
  • Request data portability
  • File a complaint with the Finnish Data Protection Ombudsman (Tietosuojavaltuutettu)
  1. Cookies and Website Tracking

We use cookies to enhance your browsing experience. Cookies help us:

  • Analyze site traffic
  • Remember your preferences
  • Offer personalized content

You can manage or disable cookies via your browser settings.

For detailed information, please see our separate [Cookie Policy] (if available).

  1. Data Security

We take data security seriously and protect your data using:

  • Secure servers and encrypted connections (SSL)
  • Access controls and regular updates
  • Secure payment gateways
  1. Changes to this Privacy Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website. We encourage you to review this policy regularly.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Email: info@starsofa.fi
Phone / WhatsApp: +358 46 612 3317